Almost everyone who uses Newark’s Beaumond House Comm- unity Hospice says they would recommend it to family and friends.
Feedback from users, based on a questionnaire introduced last year, showed 97% were happy with the service they received.
One said: “I have found the staff in my previous dealing with Beaumond House to be brilliant and extremely supportive. They provide an invaluable service to our community.”
Another commented: “Always somebody there, even for the little things,” while another said: “Not what you expect. Full of laughter and fun. Wonderful staff who do so much for us.”
The annual quality account for the hospice shows that in 2016-17 there were 375 new referrals and 92 admissions to the in-patient unit.
There were 2,509 day care and day therapy attendances; 4,126 hours of Hospice@Home; 207 bereavement support sessions; 560 benefits advice sessions; and 450 complimentary therapy sessions.
There was a 76% bed occupancy, with people staying for an average of 12 nights.
The report said an improved day therapy service ensured people received the right end-of-life care and support they needed.
A nurse-led assessment service is provided for people of all ages with life-limiting illnesses.
There is input from complementary therapists, chaplains, other healthcare professionals and, where appropriate, creative therapists.
Attendance at day therapy has increased as people become more aware of the services, and with the introduction of new therapeutic groups.
Demand for Hospice@Home provision increased in January and February this year through which expert care, company, advice and support are offered.
'Innovation and transformation are vital'
The hospice has 46 staff, with a whole-time equivalent of 31. Volunteers work alongside care staff.
An annual staff survey, completed by 76% of employees, showed three areas where improvements had been made — 90% felt there was open and transparent communication; 92% believed the hospice respected individual differences; and 95% said they could access the right learning and development opportunities when needed.
Dr Julie Barker, the chairman of the hospice care services development board sub-committee, said they worked to provide a better experience for people who used their services.
“The past year has seen us continue to improve the quality and effectiveness of our services at a time when resources are increasingly scarce, demand is greater and innovation and transformation are vital,” she said.
Dr Barker said achievements had included increased provision of registered nurses supporting all services; more Hospice@Home care; positive feedback from a Care Quality Care inspection in which the hospice achieved a good rating in all areas; and ongoing modernisation of inpatient and day therapy facilities.
“There is always more to do and with continued support we look forward to providing safe, effective, responsive, caring and well-led services to meet the future needs of the population,” said Dr Barker.