Change needed to keep hospitality workers in the business, pub owner claims

A pub owner is encouraging people to get into hospitality, but admits change is needed in the industry.

Sam Harrison, who owns and runs the Dovecote Inn, Laxton, says the current lack of hospitality staff could lead to businesses closing.

He said since the second lockdown, the industry had seen a lot of staff leave to take up jobs in other sectors.

“It is down to the rate of pay. There needs to be an across the board change to pay, hours and training for hospitality workers,” he said.

He emphasised the importance of attracting staff for the long-term to keep the industry going.

He said: “Over the next five years a lot of restaurants, pubs and hotels will give up and be made into residential spaces. Due to lack of staff and increasing costs, the businesses will not be viable.

“Hospitality businesses rely on reliable staff ­— without them you struggle to have a successful business.”

While changes need do to be made, Sam believes the industry has a lot to offer.

“It is a good industry to work in. You learn so many skills, including customer service and organisation and develop a good work ethic,” he said.

He hopes changes can be made to encourage people to stay in hospitality, train and move into management.