Out of pocket mum left frustrated with Fortnite Live creators Exciting Events Ltd

An out-of-pocket mother says she is still waiting for a refund, months after a computer game festival was cancelled.

Fortnite Live ­— advertised as a fun-filled event and based around the popular video game Fortnite ­— was due to take place at Newark Showground in April, but, after heavy criticism at its opening event in Norfolk and legal action from the Fortnite creators Epic Games, it ceased all activities.

At the time, Mr Shaun Lord, owner of the Spalding-based events company Exciting Events Ltd, said all those who had bought tickets for the Newark event would be refunded.

However, six months on, Julie Fearn is still waiting, despite the company apparently still active.

Mrs Fearn, of Newark, paid £65.73 for tickets for her partner, herself and her seven-year-old son, Ben.

She said: “Ben was extremely excited and we were all looking forward to a family day out.

“He had just started to get into Fortnite and, as with all children with a new founded interest, he was very much all about Fortnite.”

But, three weeks after booking, the family received a lengthy email from Mr Lord explaining Fortnite Live had been cancelled due to the company’s closure.

The email said the family would be refunded, however, no date or timescale of the refund was given.

At the beginning of August, having not heard anything for nearly six months, Mrs Fearn contacted Mr Lord again, but did not get a response.

Her frustrations were made worse when she learnt a company with the same name had organised the Big Day Wedding Show at Belton Woods Hotel, Grantham, on September 22.

“The customer service has not just been shocking. It has been non-existent,” she said.

“I have not heard a thing since the first email saying it was cancelled. I am very angry that he has stated his company had to fold, but then he is clearly still trading. I am disgusted.”

Mrs Fearn also missed the deadline to ask her bank to initiate a charge back, having waited for a refund from the company.

“I’m so angry that they have misled me and probably thousands of others,” she said.

Despite numerous attempts, the Advertiser could not contact Exciting Events Ltd.